Terms & Conditions
Last updated 14 August 2026
1. The service
Landlord Inspections NZ Limited ("we", "us", "our") provides routine rental property inspection services to landlords in New Zealand. This includes serving notice of inspection to the tenant on your behalf, carrying out the physical inspection, and providing you with a written report and photographs afterward.
2. Your responsibilities
When you sign up, you confirm that you are the landlord or an authorised agent of the landlord for the property provided, and that the tenant and property details you give us are accurate. You're responsible for keeping your tenant's contact details up to date so we can serve valid notice.
3. Plans and billing
- Monthly plan: billed every month on a rolling basis. Includes four inspections a year, spaced roughly every three months. Cancel any time before your next billing date to stop future charges.
- Annual plan: billed once for the year. Includes the same four inspections a year at a reduced total price. If you cancel partway through the year, we'll refund the pro-rata value of inspections not yet delivered.
- Single inspection: a one-off charge for a single inspection with no ongoing commitment or subscription.
All prices shown on the site are in New Zealand dollars and exclude GST unless stated otherwise. Payments are processed securely by Stripe; we never see or store your card details.
4. Tenant notice
We serve inspection notice to your tenant in line with the requirements of the Residential Tenancies Act 1986. Timing of the inspection depends on your tenant's availability and legally required notice periods, and may need to be rescheduled if access is refused or delayed.
5. Inspection reports
Reports are provided for your own record-keeping and property management purposes. They reflect the condition of the property as observed on the day of inspection and are not a substitute for a professional building inspection, valuation, or Healthy Homes compliance statement.
6. Cancellations and refunds
You can cancel a recurring plan at any time before your next billing date by emailing us at hello@landlordinspections.co.nz. Completed inspections are non-refundable. If we're unable to complete a scheduled inspection due to an issue on our side, we'll reschedule at no extra cost or refund that inspection.
7. Limitation of liability
We take reasonable care in carrying out inspections and preparing reports, but we don't guarantee that every defect or issue will be identified. To the extent permitted by law, our liability for any claim relating to the service is limited to the amount you paid us for the relevant inspection.
8. Changes to these terms
We may update these terms from time to time. Continuing to use the service after an update means you accept the revised terms.
9. Contact
Questions about these terms? Email hello@landlordinspections.co.nz.
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